Discuss what is causing technology to be successful, and people are satisfied with it. 

Feeling of pleasure or disappointment which resulted from comparing a product’s perceived performance or outcome against his/ her expectations” (p.144).

Kotler and Keller (2006)

3.1 User satisfaction with technology

Why measuring end user’s satisfaction is important.

What’s causing technology to be successful, and people are satisfied with it.

How satisfaction discussed in the literature

 

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