Description
Task Description
Choose an ongoing conflict (i.e., not a one-off instance of conflict) in your workplace that has
been challenging either for you or for someone else (or both). You should be directly involved in
the conflict and/or have some responsibility for resolving it. Note that ‘conflict’ is used in its
broadest form here; this does not need to be an overt or formal conflict.
Write an analytical case study of the situation drawing from one or more of the theoretical
framework/s you have encountered in this unit.
Describe the context including a brief account of any background information necessary for the
reader to understand the issues, the stakeholders (please do not use real names), and the
development of the conflict. Use sub-headings and/or tables to structure your case study.
In your assessment of the situation be sure to incorporate ideas/theories from at least
three topics from this unit. In almost every case, one of these should include the conflict
resolution styles/strategies used.
Be sure to draw on the literature regularly in your analysis. Remember you are applying
academic theory and principles to a real-life situation, just as you would in your regular
practice – so, what is the evidence base or theoretical base?
Incorporate the likely perspectives of each party – be sure to look at internal factors
including emotions and what may be underlying those and external factors (including
pressures, imperatives or restrictions arising from policy, culture, the organisation, or other
entities).
Consider implications in terms of client safety, fostering a team climate, and facilitating
professional boundaries as relevant.
If the situation has been resolved, evaluate the resolution. Was it an example of best
practice in terms of social and emotional competence? If yes, why? If no, why not?
If the situation has not been resolved, try to propose a solution and include an evaluation
of your own solution. Would that be an example of best practice in terms of social and
emotional competence? If yes, why? If no, why not?
The best case-studies will balance an objective account of the situation with applied
principles from the unit content, readings, and your own research extending the topic.
Assignment rubric
Insight 30% of mark
Depth of analysis and understanding of conflict including own and others’ roles.
Integration –
Integration of scholarly literature/theoretic al frameworks into the analysis of the conflict.
Weight: 30%
Communication
Clarity and correctness of written expression.
Weight: 25%
Presentation
Formatting of the paper and references.
Weight: 15%
The topics covered in this study were:
Team work, client safety, neuroscience of emotions, neuroscience of self regulations, emotional intelligence, EI in healthcare, mindfulness and criticial reflection, team climate, Psychological safety, Project planning, group facilitation and coordination, giving and receiving feedback, peer feedback, providing feedback to subordinates, Conflict management skills including aggression, boundaries, bullying and mobbing, Conflict management styles and EI
Last Completed Projects
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