Discuss the key roles within the front office department for a selected organisation.

GUIDELINES

This is an additional guidance to help you write your assignment for Managing Accommodation Services
The assignment is divided into two parts, A and B

PART B:

SECTION B REPORT

The purpose of a report is to investigate, present and analyse information you have acquired in your course or subject.
Reports should be titled and have the name of the writer.
There should be a table of contents and the pages numbered.
Reports should be divided into sections with headings and subheadings for clarity. There should be coherence and logical flow. Attention should be paid top clarity, grammar and spelling.
Note, you may cover the distinction criteria but if the language and logical flow is bad, it will not be awarded to you.
Your point should be supported with relevant examples and academic citations.
Do not indicate you are answering Pass, Merit, or distinction. It affects the flow. Let the contents demonstrate that.

The introduction: As in the presentation, this first of all explains the subject, then points out what the writer seeks to achieve, this should of course mirror what the assignment says. The background of the chosen organisation can be given here if there is any.

The body: Remember this should be in various subsections. Here your main explanations, demonstrations, analyses or evaluation should be done in a logical manner. Remember the command words. Pay attention to paragraphing. Use pointers such as first of all, in addition, however, moreover, secondly and so on to link your writings.
The conclusion: This should be a reminder/summary of your main finding. Do not add any new material

LO1 Explain the types of accommodation services available within the hospitality industry

P1 Identify the scale and size of the accommodation services found within the Hospitality industry

-Firstly, you have to explain 4 different types of accommodation services:

Full-service hotel
Condoles
Resort Hotel
B&B
Economy Budget hotel

-Then you explain the different business operating models e.g., low-cost model, the informal accommodation model e.g., Airbnb.

-Explain the size of the accommodation services
Luxury, mid-range, budget, or limited service
The types of facilities found within each: restaurants, valet, concierge, private dining, bars, banqueting and spas
Staffing levels within different types of accommodation providers

-Explain the contribution of accommodation services to the UK GDP e.g., employment

P2 Explain the different forms of ownership available to accommodation services

-Explain 3 types of ownership in accommodation services, i.e., Franchised, Leased, Managed or Private.
-Advantages and disadvantages

P3 Discuss the role that grading, classifications systems and online review sites play when potential guests look for and book accommodation

Classification, grading and online guest review sites:
Hotel rating
How do hotels get their star rating?
UK star rating – AA-
How do star ratings influence customer behaviour?
(how the classifications and grading can positively and negatively impact the customers to some and stay)
Discuss how online reviews can positively and negatively influence customers when booking accommodation services
What is the impact of online review sites e.g., TripAdvisor on accommodation services?

LO2 Discuss the role of the Front Office department within accommodation services

P4 Explain the organisation of Front Office functions within a variety of accommodation services

Explain the function of the Front Office with reference to 3 different types of accommodation provider-
– What are the main roles in Front office in that accommodation service- I.e., reception, Reservations, Concierge, Valet and Night team.

P5 Discuss the key roles within the front office department for a selected organisation

With reference to an organisation of your choice,
You need to highlight the roles in relation to the accommodation services at that business and the main duties of these roles
– This will be different based on Luxury to Budget Hotels – Job descriptions would be useful for this

LO3 Assess the contribution of the Housekeeping department to providing effective accommodation services

First, it is important to explain what the housekeeping department is within the accommodation services or the rooms division
To pass

Then, review the key roles found within the housekeeping department in a selected organisation. This means identify some key positions within the department and explain their importance.

P6 Choose from
Executive housekeeper,
floor supervisor,
day maid,
evening maid,
housekeeping office coordinator, etc

P7 Assess the importance of forecasting linen stock and other guest supplies to ensure sufficient supply to meet demand.
This means explaining what forecasting is in the housekeeping
Then show how it is important to the management of linen.

Give the definition of forecasting
Talk about the importance of linen forecast
Talk about the importance of guest supply

P8 In addition, show the importance of interrelationships between housekeeping and other key departments within a selected organisation to provide quality provision and services. This means showing the relationship between housekeeping and other departments such as front office or maintenance and how that could improve services delivered to guest.

The interrelationship between housekeeping and maintenance
The interrelationship between housekeeping and front desk
The interrelationship between housekeeping and security
The interrelationship between housekeeping and f&b
For merit, show how lack of coordination or communication between the housekeeping and these department can lead to bad service delivery and give appropriate examples.

LO4 Explore the role facilities and security plays within accommodation services
Start by defining or explaining what facility /maintenance management as well as security within the accommodation services.
To pass:
P9 Then take a look the importance of scheduling maintenance or repair work to minimise disruption to guests.
This means explaining how scheduling of maintenance or repair work prevents disruption of services to guests.

P10 Then discuss the importance of security within the organisation hospitality organisation you have selected. This means talking about the importance of security to guests, workers, and property.

For Merit: Assess the role maintenance plays within the accommodation services in ensuring overall guest satisfaction. Remember, without properly maintained rooms, guests would be unhappy and there would be lost of complaints.
For Distinction:
Critically evaluate the importance of communication between the housekeeping and facilities department for providing effective quality accommodation services that meet overall guest satisfaction. This where you have to look holistically at the role of communication and coordination of between housekeeping and maintenance. Show how that is done, the result if it is done well and what happens if things go wrong.

Conclusion: This should be a brief reminder of what you have done in the assignment and its importance. No additional materials should be here.

Reference list:
This should be the list of all the citations you have used in text. It should be in an alphabetical order. Do not separate them into Books, journal, websites and so on. The reference list should be on a separate page. Use the recommended Harvard format.

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