Bedford Falls Bank Case Study
Description
Based on the First National Bank of Bedford Falls multimedia presentation, write 5-6 pages in which you accomplish the following:
Summarize the relevant information you obtained from the position (the teller or teller supervisor) you selected from the case study.
Identify the method of job analysis that you would use to gain more information about the position or the employee (or both) and the associated issues.
What additional information might be useful to learn before assessing the situation?
Why is this information critical to your evaluation of the job position? Explain.
Design and provide a detailed description of a training initiative you would recommend for the selected position, using current psychological research and theory and focusing on how the program will increase employee satisfaction.
Analyze how you would evaluate the effectiveness of the training program once it is in place. For example, how often will you reassess the training program, obtain employee feedback, and revise it?
Describe ethical, diversity, or fairness issues to consider when devising this training program.
Identify and refer to the case study as needed to illustrate your points. Do not simply restate the case study.
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