In the third paragraph, explicitly state how you would like the John Jay administrator to resolve the problem. Offer a solution if appropriate.

Write a letter that addresses a problem you have encountered at John Jay (i.e., registration glitches, problems with financial aide, internet issues, etc. (a non-exhaustive list).

This letter should lodge a complaint about a John Jay incident but, also, request some resolution to the problem. Address your letter to a college representative who could reasonably resolve your issue. (With some thoughtful research, the John Jay website should help you identify that person.)

Process for Composing a Complaint Letter

Step 1: Identify a problem at John Jay College.

(The problem at John Jay College is the financial aid department, no-one answer the phones, they make changes, and its very hard to get in contact with anyone in the school)

Step 2. Articulate that problem in the first paragraph, explicitly stating the overall problem. Open your letter by specifically stating the issue you want to address (think: who/what/where/when/how/why?).

Step 3: In your second paragraph, cite a specific example of this problem and the implications it has for students.

Step 4: In the third paragraph, explicitly state how you would like the John Jay administrator to resolve the problem. Offer a solution if appropriate.

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