Identifying Roadblocks
Description
Objective: Compare and contrast communication techniques that help or hinder client services.
In this chapter you will review good and poor responses that can block communication. It clarifies which responses are most likely to promote rapport and which are most likely to promote withdrawal and defensiveness. In this exercise you will test your knowledge of good responses versus bad responses.
Read Chapter 7 in your textbook.
Complete Exercise Identifying Roadblocks (p. 165). For each scenario determine if communication was enhanced or blocked.
Type a paragraph for each scenario explaining your answer.
All written assignments should be formatted using 7th student edition APA, must include headers in the body and in introduction and conclusion
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