Describe briefly how this conflict has helped you understand your own past experiences with conflict and how you can use this new knowledge to make you into a better mediator.

Mediation and conflict Management

Assessment Description

Mediators can improve their skills by reflecting on past mediations and analysing how they were done. This report requires you to reflect on ONE of the three Mediation sessions done in Blackboard Collaborate and describe how it was effectively/ineffectively mediated.

For this report, you will be required to:

Identify and describe what was causing this conflict and how this conflict was
manifested

Explain how the mediation approach/model used was effective and why another conflict management approach might have been more effective

Describe three mediation techniques that were used effectively in this session

Recommend three other mediation techniques that could have been used to resolve this dispute and explain why would be effective

Describe briefly how this conflict has helped you understand your own past experiences with conflict and how you can use this new knowledge to make you into a better mediator.

When writing your report, be sure to include an introduction which provides a background, argument and outline.

You will also need a conclusion which summarises the key points, limitations of your argument and provide future recommendations.

When preparing your report please be sure to make specific references to mediation/conflict theories and techniques and include in-text references. A reference list for those references needs to be included at the end of your report. See the Academic Guide for more information on in-text referencing and using reference lists.

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