In Chapter Two the textbook describes the power of perceptual filters to shape how people understand conflict situations. Consider your own perceptual filters after reading the chapter.

1. The textbook identifies a number of common “negative views of conflict” that shape the view many people have of conflict (pp. 46-47).

Which view best describes the view of conflict you experienced most often with others in your life (family, friends, work colleagues, others)? How was conflict managed in such situations?

2. The book identifies a number of metaphors used by people to describe conflict. What are some common metaphors you have heard used by others to describe conflict? Please identify an alternative metaphor for conflict which you believe may foster a more positive view among others when they talk about conflict.

3. In Chapter Two the textbook describes the power of perceptual filters to shape how people understand conflict situations.

Consider your own perceptual filters after reading the chapter.

What are some perceptual filters you bring to a relational conflict (not simply a disagreement with a stranger) and how might you mange them for future interactions?

Your answers should be in the range of 200 to 300 words for each question and demonstrate a clear understanding of the concepts in the book.

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