Analyze the significance of healthcare quality services with respect to organizational value creation and patient / consumer satisfaction.

Delivery of Healthcare Quality Services

Department of Management and International Business, School of Business & Economics

Overview –

The written project in HM 3110 Delivery of Healthcare Quality Services will involve each student in conducting critical analysis review on healthcare management quality concepts. This written project helps the student to develop skills in locating and summarizing the theory and concepts taught and the literature available.

Content –

The theme for this semester is: Healthcare Management Quality concepts

Analyze the significance of healthcare quality services with respect to organizational value creation and patient / consumer satisfaction.

Format –

Each student will prepare the written project using the following required format:

Title page –

includes the title of the project, the student’s name, the course number and name (HM 3110 Delivery of Healthcare Quality Services), the project due date, and the instructor’s name.

Table of Contents –

identifies the sections (introduction, main body, conclusion) in the written project and the associated page number for each section.

Introduction –

includes a brief statement of what you intend to accomplish in the project (the purpose of your project), and a summary of what follows in main body.

Main Body –

includes the review of the literature and the application of those ideas to the identified business setting.

Conclusion –

includes a brief statement of what you have accomplished through your discussion in the main body of the project.

Reference List –

identifies the literature which you have reviewed; refrain from using Wikipedia and other wiki sources, as generally, they are not considered to be academic sources.

Folder –

Place the project in a A4-sized folder of your choice; it should not be submitted only with the pages stapled or clipped together in the upper left corner.

Mechanics –

Each student should adhere to the following technical requirements:

Documentation – APA style is required

Word length – 1300 – 1500 words;

it is compulsory to report the number of words at the end of the paper. You must keep within the word limit prescribed in the course, otherwise a minimum 10% grade penalty applies.

Fonts:

Use double-spacing and legible font size (12 is recommended).

Headings and paragraphs:

Make sure that you use suitable headings and subheadings in the document, which reflect the content of the section. Also, use a sufficient number of clearly written paragraphs.

Submission –

The project must be word processed, and each student will submit the project electronically and in paper copy.

Turnitin:

You must submit your project to Turnitin. You need to submit a full hardcopy of the Turnitin report (not only the front page but the whole report) along with the hard copy of your project.

Late assignments originally receiving a grade less than 40 UK points will also be penalized by 10% of their original grade for each day the assignment is late. Assignments submitted 7 or more days late will receive a mark of zero.

Learning Outcomes – Successful completion of this project will contribute to the student’s proficiency in the following learning outcomes:

Apply critical thinking to assess delivery, deployment and sustainability in healthcare services provision.

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