Put together a report in which they describe, analyse and resolve a conflict situation that one of their family members/someone they know was facing previously in a work-related situation of either a public or private organisation.
Provide a description of the relevant facts and decisive aspects of the conflict situation, including an analysis of interests of all involved parties.
Identify and evaluate the solution that was decided and implemented at the time to resolve the conflict situation. Provide their own suggestion on how based on literature and their learnings from the module — they would address and resolve that same situation.
Examples:
1. Describe and evaluate a conflict situation in a business environment of a private company, e.g. between a line manager and a team member about (perceived) underperformance.
2. Describe and evaluate a conflict situation in a public institution, e.g. on the topic of (perceived) non-compliance with public policies.
3. Describe and evaluate a conflict situation in a marketing environment, e.g. between an advertising agency and a dissatisfied client on the topic of (perceived) non-achievement of targeted sales as a consequence of an advertising campaign.
ASSESSMENT GUIDELINES
Further detail on expected content of report
1. Factual description of the situation and of the interests, needs and motivations of the involved parties, based on the results of your investigation:
a) What happened? Provide a description of the situational facts and observable, binary behaviours of the people involved in order to describe what happened before and during the conflict.
b) Why did it happen?
c) What motivated person / group A to behave this way? Describe the open and hidden reasons for their behaviour, for example: their wants, interests, needs, values, expectations , personality drivers, particular innate talents, causal attributions, internal / external locus of control, cognitive biases, cultural biases, stress triggers, etc.
d) What motivated person / group B to behave this way? Describe the open and hidden reasons for their behaviour, for example , motivations , personality drivers, particular innate talents, causal attributions, internal / external locus of control, cognitive biases, cultural biases, stress triggers, etc.
2. Factual description of the solution that was put in place at the time: Which solution was put in place at the time? Who put it in place? Which consequences in the behaviour of the involved parties did the solution lead to?
3. Your evaluation of the effectiveness of the solution that was put in place. Do you agree that this solution was the best one to resolve this conflict? Why or why not? Use the theories, concepts and tools discussed in class as well as a maximum of 5 sources of relevant academic literature in order to argue your point of view.
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