Discussion
Description
Search the internet to find a satisfaction survey for a human services program in your area. If you currently work for a human services organization, you may use that organization’s survey.
Given what you have read about surveys and dimensions of quality in program evaluation, reflect on whether the survey you found successfully measures the quality of the program. Then, identify at least one open-ended question you would ask a focus group to measure the quality of the program.
Assignment:
Post the link to the satisfaction survey you found and a brief description of the program that the survey assesses.
Then respond to the following questions:
Do you think the survey successfully measures the quality of the program? Why or why not?
What is one survey question that you would retain, and what is one question you would change or eliminate and why?
If you were to conduct a focus group to gather additional information about the quality of the program, what is one open-ended question you would ask to measure the quality of the program and why?
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