Examine Tools and techniques of Total Quality Management (TQM) and its challenges in implementing them to deliver high quality service for the tourism, hospitality, events and entertainment (THEE) industry.

Human Resource Management

This assignment requires you to evaluate the theories and debates of challenges in Total Quality Management (TQM) tools, understanding current and future trends in service quality and in order to deliver a quality service in tourism, hospitality and leisure organisations locally and internationally.

In order to complete a good quality piece of work, students have to demonstrate a clear understanding of various debates, latest trends and sound knowledge in academic theories, as well as current challenges and directions in industry trends.

Examine:

• Tools and techniques of Total Quality Management (TQM) and its challenges in implementing them to deliver high quality service for the tourism, hospitality, events and entertainment (THEE) industry.

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