Complete the Work it out 6.1 activity on pages 213-214 (already did) of the textbook(Textbook: Customer Service: Skills for Success | 7th Edition | Author Robert W.Lucas ).
What is meant by primary behavior pattern? Based on your results , what is your primary behavioral style?
List five characteristics of your primary style
1-Avoid conflict and anger
2-like leisure activities that involve people.
3-prefer one on one or small group interactions instead of large group ones
4- Seek specific or complete explanations to questions
5- be very patient)
Do you agree with the results? Explain why or why not.
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