Dental Technology
You will need to communicate with your peers and patients about potentially complex and/or delicate subjects. On this page, you will provide evidence to show you understand how to communicate and act in certain situations. While these scenarios are based around communication, note that they touch on other elements of professionalism.
Activity: Scenarios
Read each of the scenarios and answer the questions. Respond to the questions in a sentence structure. One word answers and lists without contextualising sentences are not appropriate.
Scenario A
You own a dental laboratory on a busy high street. You operate a same-day denture repair service and a member of the public calls in and asks you to repair their denture. They also report that it doesn’t fit very well and they ask you to do something about it while you repair their denture.
a. What are your responsibilities according to GDC regulations in this scenario?
b. What documentation should be used to identify these responsibilities?
c. What specific regulations must you meet to adhere to GDC requirements?
d. What is the GDC guidance in relation to denture repairs and modifications?
e. What are the legal consequences if these regulations are not met?
f. What must be provided with the repair?
Scenario B:
A patient presents at your lab with a complaint that a crown your dental laboratory made is “too short” and they don’t like it. They went to the dentist that fitted the crown who sent them to see you and ask if you can do anything about it.
a. What are your responsibilities according to GDC regulations in this scenario?
b. What documentation should be accessed to identify these responsibilities?
c. What specific regulations must you meet to adhere to GDC requirements?
d. What is the GDC guidance in relation to a patient complaint?
e. What are the consequences if these are not met?
f. Should anything be recorded?
Scenario C:
A patient enters your laboratory saying that they are going on holiday next week and their dentist can’t see them before they leave. They want a new upper denture as the old one keeps falling out and they are fed up with it. They plead with you to help them and promise not to say anything about it.
a. Is this allowable under the GDC regulations?
b. What documentation should be accessed to identify if this is allowable?
c. What regulations must you meet to adhere to GDC requirements?
d. What are the legal consequences if these regulations are not met?
Scenario D
Your business colleague arrives at work in his car one morning and smells of alcohol. This is not the first time this has happened and it is becoming more frequent. He has been complaining about how busy he is and how his family are not helping him at all. He then prepares to go out to collect work from the clinics as usual. What should you do?
a. What action should you take?
b. Should you inform anyone?
c. What would you say (if anything) to your colleague?
d. What guidelines are available from the GDC and what is the suggested process?
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