Why did you select this company as a quality “hero”? What makes the quality/value offering from this company superior to its competitors?

Required Reading:

https://www.mckinsey.com/business-functions/growth-marketing-and-sales/our-insights/six-customer-experience-pitfalls-to-avoid

https://www.retaildive.com/news/can-amazon-ever-compete-on-quality/565406/

https://fortune.com/worlds-most-admired-companies/2022/search/?ordering=asc

https://www.forbes.com/sites/forbestechcouncil/2021/08/16/the-technologies-and-best-practices-for-making-quality-your-corporate-hallmark/?sh=71a6b86c479f

https://youtu.be/WIXh2hLgZ-4

https://youtu.be/GH1TXfQSwUQ

https://youtu.be/neA9lIL23xA

Discussion:

Who are Your Quality Heroes?

Select an organization that has impressed you with the quality/value of its products and services. Post a link to the company’s website or to a recent article published in The Wall Street Journal or other reputable source, and respond to the following:

Why did you select this company as a quality “hero”?

What makes the quality/value offering from this company superior to its competitors?

What are they doing right operationally that has enabled them to become a quality leader?

What lessons or examples can you take from this company to guide you in your own work in quality?

Include references from this week’s readings, materials from previous Heroes or other reputable sources to support your responses.

Last Completed Projects