E-commerce topics
In this assignment you are to reflect on how the consumer purchase decision process looks like in an e-commerce context. Based on readings of provided references you are to provide your thoughts on the topic.
Your reflection should include thoughts on:
main differences and similarities between online and offline consumer purchase decision processes, whether or not the traditional step-by-step funnel process is still valid or if it needs to be rethought, and if so in what way, how e-commerce companies should approach customers during the purchase decision process.
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