What are some possible situations and tactics you would want the new employees to be prepared for as they start their job?

Handling Challenging Customers
Prepare a 200-300 word document as if you were the manager of a customer service department orienting newly hired employees on aspects of dealing with challenging problems and difficult customers. Based on this unit’s readings, what are some possible situations and tactics you would want the new employees to be prepared for as they start their job?

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