What factors make email a difficult means of communication? Include information from one external source in your response. Cite sources in APA style within your response and provide a link to the source at the end of your response to this question.

Unit 2 Harvard Business Case Study – When the Tone of an Email Went Wrong

Question 1 – What factors make email a difficult means of communication? Include information from one external source in your response. Cite sources in APA style within your response and provide a link to the source at the end of your response to this question. You must mention at least one topic from Chapter 5, 6, 9, 10, or 15 of the textbook within your response, and state how it relates to your response to this question.

Question 2 – What factors contribute to the tone of writing and how can we improve the overall tone of our emails? Again, do a little research to inform your thinking and include information from one external source in your response. Cite the source in APA style within your response and provide a link to the source at the end of your response to this question. You must mention at least one topic from Chapter 5, 6, 9, 10, or 15 of the textbook within your response, and state how it relates to your response to this question.

Course Textbook: McLean, S. (2018). Business Communication for Success, v. 2.0. Washington, DC: Flat World Education, Inc. eISBN: 978-1-4533-7419-1.

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