Evaluate the current Customer Support System that the company use with one of the following options (1): Success ,Partial failure/partial success.

Saudi Electronic University

Assignment Details
The project involves studying the IT infrastructure of a relevant information system (IS)/ information technology (IT) used by selecting any organization of your choice locally or internationally
The idea is to investigate the selected organization using the main components of IT . Infrastructure Investigation, which is in a selected industry, should be carried out by using articles, websites, books and journal papers and /or interviews. In the report, you are expected to discuss:

Project Report Structure: Part 2
Submission: End of week 11 Saturday 12/11/2022
Marks: 13 Marks
Analysis of Existing System (5 Marks).
Analyze the key problems of the existing systems used by the company (2). Also, discuss the Information Systems used within the company (3) for example:
Transaction processing systems (TPS)
Enterprise Resource Planning (ERP) Systems
Functional Area Information Systems
Business intelligence
DSS
(You can discuss any points that you learned in this course and it’s related to your selected organization)
System Evaluation (2 Marks).
Evaluate the current Customer Support System that the company use with one of the following options (1):
Success
Partial failure/partial success
Total failure
Then, State the reasons for your choice (1)
Suggestions for the company (3 Marks)
Design or choose a system to help the company solve its main problems. State the following:
The new system name & its features in details (1)
Problems that will be solved (1)
State your overall recommendations to the company. How can it survive the new changes in technology? How can it survive the competing powers of other car companies? (1)

Conclusion (2 Marks).(250-300 words)
Summarize your report (including part 1)
References (1 Mark).
Use APA referencing style format

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