What five conflict resolution categories could be used to address the conflict? Which one would you use and why?

Answer these two questions based on the links that I provided and base on management and leadership skills,
1. John and Robert, members of a company’s inspection and validation department, have a conflict on how to run a particular process. John wants to keep the process as is, as he sees no problem in how it is currently run. Robert wants to make significant changes to the process. On his own time, he has done painstaking research on building better efficiency into the process. He would like some resources to show that the changes would greatly benefit the company. John is an intimidating fellow, capable of angry outbursts at any moment. Robert is a sensitive man whose feelings are easily hurt if he receives criticism. What five conflict resolution categories could be used to address the conflict? Which one would you use and why?
check this link first for this question

2. Read this article on Theranos:
https://www.cnn.com/2022/11/18/tech/elizabeth-holmes-theranos-sentencing/index.html
Given your new understanding of moral/legal/ethical/policy issues and your new insights into crisis management. What are the seven signs of ethical collapse? Which seven signs of ethical collapse apply to this organization?
https://umbc.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=c558013f-bfc2-4a47-9e71-ac640157de7b

https://umbc.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=4686766b-1768-4b46-867b-ac6700e0f12d
thank you

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