Which gap in the Gaps Model is FedEx addressing by learning about customer expectations, and what are some key customer expectations FedEx has designed its service to address?

Only 3 different topics, different questions, requirements

Subject MGT324

Action Required:

Watch the video at the following link

Test your Knowledge (Question):

What is a budget?

What are the requirements for effective budgeting?

Subject MGT323

action required: Watch the short video in the following link:

questions

How Project Managers handle Risk in Projects explain.

Risk in Projects bring Opportunities as well Threats. Explain

Subject mgt201

{See the following video links and read the Video Summery.

Delivering high-quality service is a top priority at FedEx. The company seeks to offer excellent, consistent service across all communication channels and through the entire customer experience. This philosophy permeates the entire organization. Attention to service quality helps to generate customer loyalty and repeat business, which is one key to FedEx’s success.

Video Link:

FedEx: Excellence in Customer Service- https://www.viddler.com/embed/55dcd635

Test your Knowledge (Question):

Discussion Question #1: The video states that FedEx knows how important it is to understand customers’ expectations. Which gap in the Gaps Model is FedEx addressing by learning about customer expectations, and what are some key customer expectations FedEx has designed its service to address?

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