Compare the concepts of mental model and context as they are used in organizations.

ESTABLISHING SYSTEM DIRECTION
Learning Objectives
After completing this chapter, you should be able to
• link the role of mission, vision, and context to organizational results;
• appreciate how the purpose principle can aid managers in problem solving;
• distinguish the relationships between purpose, desired results, measures of results, interventions, and improvement goals; and
• compare the concepts of mental model and context as they are used in organizations.

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