Describe the vital role of management in achieving quality patient and client health services.

QUALITY MANAGEMENT FUNDAMENTALS
Learning Objectives
After completing this chapter, you should be able to
• Describe the vital role of management in achieving quality patient and client health services;
• Differentiate among key healthcare quality characteristics, common approaches to quality improvement, and total quality principles; and
• Recognize management practices and traits as organizations mature along the quality continuum.

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