Product and Service Design
Explain the strategic importance of product and service design.
LO4.2 Describe what product and service design does.
LO4.3 Name the key questions of product and service design.
LO4.4 Identify some reasons for design or redesign.
LO4.5 List some of the main sources of design ideas.
LO4.6 Discuss the importance of legal, ethical, and sustainability considerations in product and service design.
LO4.7 Explain the purpose and goal of life-cycle assessment.
LO4.8 Explain the phrase “the 3 Rs.”
LO4.9 Briefly describe the phases in product design and development.
LO4.10 Discuss several key issues in product or service design.
LO4.11 Discuss the two key issues in service design.
LO4.12 List the characteristics of well-designed service systems.
LO4.13 List some guidelines for successful service design
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