Beau is an administrator working in the office of a small family-run construction company. He has a wide range of duties from ordering supplies and maintaining personnel records to preparing documents for customers and for meetings, etc. He has been in the role for almost one year.
He uses a wide range of software in his job, including databases, spreadsheets, and word processing packages. He has been asked to help with some accounts administration, e.g. processing invoices and payments. This will become a regular part of his job, but he is feeling anxious about it as the accounting software looks complicated, and he is very aware that any mistakes could cost the company a lot of money.
He has been complimented for his flexible attitude to his work and his good attention to detail, but his boss has told him that he sometimes leaves important tasks unfinished at the end of the day, and this can sometimes cause problems if the papers for a meeting taking place in the evening have not been prepared before Beau goes home after work.
He is not confident in using presentation software, and so when he produces documents, they are not always formatted in the most appealing and reader-friendly way.
1. What personal learning and professional development needs and skill gaps does Beau appear to have?
2. What possible opportunities might there be for Beau to develop his skills and knowledge in all the areas that you identified?
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