TASK 1 – MANAGEMENT COMMUNICATION (av. 2000 – 2500 words)
The purpose of this unit is to develop understanding and ability to communicate effectively, as required by a practising or potential middle manager.
Understand the importance of effective communication in management
Use a model of the communication cycle to explain why it is relevant for effective communication in management.
You are then required to provide relevant examples to explain the importance of selecting an appropriate tone and language and level of formality in management communications, and to devise suitable criteria to assess and make a judgement on the effectiveness of verbal and written communication methods within your area of the organisation.
Explain the relevance of the communication cycle for effective communication in management (16 marks)
Explain, with examples, the importance of selecting an appropriate tone, language, and level of formality in management communications (16 marks)
Two examples of written communication (tone formality, language) eg: Writing email to a Senior; Writing Appraisal
Assess the effectiveness of a range of verbal and written communication methods within your area of the organisation (24 marks)
Be able to develop effective communication skills as a reflective manager
Develop appropriate criteria in order to evaluate own ability to communicate effectively and to collect and analyse feedback on your verbal and written communication skills.
You are then required to use the criteria you have developed and the feedback you have collected and analysed to evaluate own communication skills as a manager and identify strengths and areas for improvement.
Develop appropriate criteria to evaluate own ability to communicate effectively (12 marks)
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