Client Needs
Identify and explain the scope of three external dispute resolution schemes approved by ASIC for the
financial services sector.
What are the main differences, from a purchaser’s point of view, of acquiring a property through
private sale and through an auction?
Explain how the mortgage franchisee system operates in Australia.
Explain why age is an important determinant in approving home loans.
Explain how a reverse mortgage works, including assessing some of the risks.
Finance and mortgage brokers are required to take reasonable steps to verify information provided
by a client. What does reasonable mean in this context?
What sort of records must a finance/mortgage broker keep with regard to personal advice provided
to clients?
How must personal information be stored to comply with the requirements of the Privacy Act?
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