Describe emotional intelligence.Apply concepts about emotions and moods to specific OB issues.
Emotions and moods. 1 Differentiate between emotions and moods. 2 Identify the sources of emotions and moods. 3 Show the impact emotional labor has on employees. 4 Describe affective events theory. 5 Describe emotional intelligence. 6 Identify strategies for emotion regulation. 7 Apply concepts about emotions and moods to specific OB issues.