Explain how mistake-proofing and the supply chain are integrated with quality management planning.Explain quality, from a customer perspective.
Chapter 8 Learning Objectives ▪LO 8.1 Explain quality, from a customer perspective. ▪LO 8.2 Characterize product quality based on four dimensions. ▪LO 8.3 Distinguish service quality from product quality based on its distinct measurement. ▪LO 8.4 Apply the quality cycle to a product or service. ▪LO 8.5 Explain how mistake-proofing and the supply chain are […]