Restorative Justice Specialist Interview Vignette CASE VIGNETTE 2 Your facility-based co-worker is out, and you are filling in in their absence. A youth on the unit is in the process of taking his drug test. When he exits the bathroom, he throws his urine on you and yells expletives. 1. How do you respond in […]
Part A – Essay Question Critically discuss the significance of three of the following four cases on the development of English contract law. (a) Balfour v Balfour [1919] 2 KB 571. (b) Carlill v Carbolic Smoke Ball Company [1892] EWCA Civ 1. (c) Krell v Henry [1903] 2 KB 740. (d) Ruxley Electronics and Construction […]
After reading Chapter 7 in your textbook, develop a specific service recovery process and options for customer recovery for each of the following situations. Also include a process for measuring customer satisfaction for each: 1. For servers at a restaurant: a customer doesn’t like his food. 2. For a cell phone service call center: A […]
You have recently been appointed by a large property investor in the UK who wishes to renovate a house. To keep his costs to a minimum he likes to have only one worker working on each activity. The property renovation involves various tasks which he estimates will take one worker the times shown in […]
