To help the IT manager analyze the effectiveness of each support technician,create a custom sort to display Agents in alphabetic order, then by problem description, and then by incident duration.
Description Capstone Exercise IT Department Analysis You have been hired as a student assistant in the IT department of your university. As part of your responsibilities, you have been asked to enhance the Excel workbook used to analyze the department’s performance. The workbook contains records of all support issues resolved over the past year. You […]