Describe the crisis faced by the organization. What communication tactics did the organization use to address its crisis? Refer to both Jack and Warren’s guidance for dealing with crises.

This week, we will be starting our work on Assignment 2. Go to The Wall Street Journal menu item and find an article about a crisis that occurred at a specific organization in the last year. Your company could be in the transportation, healthcare, retail, sports and entertainment, or nonprofit sectors. Considering the course materials […]

Compare the Holland America Cruise Line crisis (the fire in the boiler room) to Carnival’s Costa Concordia Crash off the coast of Italy in 2012. What are the similarities and differences between the two responses, and what can be learned from them? Be sure to incorporate your readings on the role of culture in crisis communication when forming your response.

Crisis Discussion Compare the Holland America Cruise Line crisis (the fire in the boiler room) to Carnival’s Costa Concordia Crash off the coast of Italy in 2012. What are the similarities and differences between the two responses, and what can be learned from them? Be sure to incorporate your readings on the role of culture […]

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