What do you think about the idea of ranking your customers as A, B, C, and D based on profitability and then firing the ones who are not an A or B? (assuming A are very profitable and B are profitable)
Forum : Customer Profitability Read the article on Customer Profitability. The article talks about several US banks and what they have done to ensure that they are only dealing with the most profitable customers. 1.) What do you think about the idea of ranking your customers as A, B, C, and D based on profitability […]