Outline how you can use both leading and lagging indicators in the application of a Plan-Do-Check-Act (PDCA) cycle framework to improve organizational performance. Explain the need for language of business communication within the PDCA cycle. Summarize how systems thinking applies to the PDCA cycle.
According to the Occupational Safety and Health Administration, a good occupational safety and health (OSH) program uses leading indicators to drive change and lagging indicators to measure effectiveness. There are two parts to this assignment. For Part I, you must use the CSU Online Library to search for and select an article from an academic […]