Explain the general purpose of conducting a root cause analysis (RCA).Explain each of the six steps used to conduct an RCA, as defined by IHI.
INTRODUCTION Healthcare organizations accredited by the Joint Commission are required to conduct a root cause analysis (RCA) in response to any sentinel event, such as the one described in the scenario attached below. Once the cause is identified and a plan of action established, it is useful to conduct a failure mode and effects analysis […]