To which extent do you agree or disagree with the author point of view “that internal customers’ needs are important as externals to create a true quality environment” and Why?
Question(s): In your own words, summarize the article. To which extent do you agree or disagree with the author point of view “that internal customers’ needs are important as externals to create a true quality environment” and Why? Discuss the tools needed to operate within the new environment as indicated by the author.