Identify the front office and back office services for the following organizations. Could these services be improved by increasing or decreasing the degree of customer contact? By separating low- and high-contact services?
1. Classify the following services by their degree of customer contact . Also, determine how much uncertainty the customer introduces into the service delivery system by the ability to make customized service demands . a. Check clearing in a bank b. Bank teller c. Bank loan officer 2. Locate each of the following services on […]