What does the physical space look like? What kind of signage is used? Furniture? Technology? What kinds of patrons ask for help? Can you identify patterns based on age? Race? Gender?
For this assignment, you must find a library of your choice and conduct a brief approximately one hour observation of the reference operation. You should play close attention throughout to several aspects of reference services at the library, including: What does the physical space look like? What kind of signage is used? Furniture? Technology? What […]