How does Mercantile view quality? Explain the roles of people and information technology in achieving quality in the Mercantile organization.
10.1 Learning Outcomes: Recognize the importance of quality management theory, principles, and practices applied in businesses on national and international levels. State the importance of standardization and quality standards. 10.2 Action Required: (Read) Case – Mercantile Stores During the 1980s, Mercantile Stores was a major retail organization located throughout the Southeast, Midwest, and Gulf Coast […]