After viewing the posted videos on process maps, draw a process map of customer service for Volkswagen Group.
Description 1. Read the following sections in the attached textbook: – Process Structure in Services – Process Structure in Manufacturing – Process Strategy Decisions – Strategic Fit – Process strategies for Change 2. Watch the following videos: – https://www.youtube.com/watch?v=NXbGIilFidA&feature=youtu.be – https://www.youtube.com/watch?v=DXuPeDj4TsE&feature=youtu.be – https://www.youtube.com/watch?v=hRILA3MmhYY&feature=youtu.be – https://www.youtube.com/watch?v=fUOx9D7B7A8&feature=youtu.be 3. After viewing the posted videos on process maps, draw […]