Gathering a team of people familiar with the problem and its underlying elements is an excellent approach to CQI. Create a CHARTER for your process action team. Discuss how you will coach your team through the issues/steps above. Indicate the performance indicators/hoped for outcomes.
A problem is a visible performance deficiency in an important manufacturing, service, or business process or product. A problem statement is a description in visible and measurable terms of how a particular deficiency affects the performance of an organization. There are several “rules of thumb” that apply to problem statements. Effective problem statements should: Describe […]