Describe and discuss the “servicescape” of your business. What elements of the servicescape enhance or detract from service delivery performance and customer satisfaction?Discuss
Describe and discuss the “servicescape” of your business. What elements of the servicescape enhance or detract from service delivery performance and customer satisfaction? Are customer queues (i.e. waiting lines) involved in this service business? What are the costs and benefits that result from these queues? How are the queues managed? How could they be […]