Compare and contrast the different challenges the two organisations operations management faced in order to deliver on the strategic goals identified above.
Assignment Activities 1. Read a. “Smith and Jones solicitors” Case exercise from Johnston, R., Clark, G and Shulver 2012. Service operations management: improving service delivery. Pearson Education. 4th ed.( pg 404 – 406)., b. Lewis, M.A. and Brown, A.D., 2012. How different is professional service operations management?. Journal of Operations Management, 30(1-2), pp.1-11. 2. Select […]