What factors influence customer value, satisfaction, and loyalty?What are some methods for measuring customer satisfaction and engagement?Discuss
Customer Satisfaction Description – Prior to beginning work on this discussion forum, read the article Improving Home Improvement: Home Depot & Lowe’s Lead in Volume But Trail in Customer Satisfaction (Links to an external site.), the How We Play Ball! downloadPowerPoint, and the weekly lecture. In your discussion post, reflect on the following: Part 1: […]