To which extent do you agree or disagree with the author point of view “that internal customers’ needs are important as externals to create a true quality environment” and Why? Discuss the tools needed to operate within the new environment as indicated by the author.
Instructions to search the article: Via your student services page, log in to the Saudi Digital Library. After your login with your student ID, search for the following article: CUSTOMER-FOCUSED ENVIRONMENT: ORGANIZATIONS MUST EXTEND THEIR DEFINITION OF CUSTOMERS. ISSN: 03609936 In this article, the author discusses the different definition of customers either internal or external […]