Compose an email that apologizes and sets the situation right. You know XYZ’s owner and would refer to him by his first name.
Apology email Description Your company, Computrac, assesses clients’ technological needs (computers, software, networking, etc), and then suggests a technology package, installs and provides support for it. A new company, XYZ, Co. has hired you. They purchased the technology package from you, and as part of the contract, you were to have their network installed and […]