Discuss why Tesco may have switched their approach away from using the balanced score-card to measure and manage its overall performance, and how the new strategy may be utilised or improved to enhance future business performance.
For many years, Tesco used a balanced scorecard called the Steering Wheel to measure and manage the performance of the organisation. However, in 2013 Tesco reported a 23.5% fall in half year profits: Subsequently, Tesco has stopped using the Steering Wheel and now uses a “Big 6 KPIs” strategy. Discuss why Tesco may have switched their approach […]