Digital transformation is one of the most important and challenging topics that occupies majority of organisations’ leadership teams especially the ones in technology domain.
The effectiveness of the transformation so far.Identify what went well.
Identify what needs improvement and how to be improvedThe obstacles and how to overcome them.
My goal is to assess the current situation, define the area of strength, the area of weakness, and reach a set of recommendations on how to achieve the goal of digital transformation.
As digital transformation is a wide topic and touch multiple areas within the organization. My goal is to focus on digital transformation of two of the customer life cycle; purchase and customer service.
