SCENARIO
You opened a successful e-commerce business that grosses $1 million in sales, but you now realize that your returns are larger than you anticipated. These include warranty returns, product dissatisfaction returns, customer dissatisfaction returns, etc. The amount of returns is costing you 20% ($200,000) instead of the 5% projected ($50,000).
Prepare a visual presentation with speaker notes, in order to solve this challenge and to be able to control returns to meet the company’s goals.
Address the following:
Return management process,
Integrated forward and reverse flows,
The challenge of managing returns
Confirm how these processes will enable you to meet the 5% returns goal.
