In 2018, Marriott suffered a huge data breach scandal where personal data was being stolen as far back as 2014. Due to Marriott’s lax data-security system hackers were able to obtain personal information from those staying at their hotels and resorts for 4 years. Over that four-year period, the breach of Marriott’s Starwood reservation system resulted in up to 500 million guest’s personal data to be obtained. The information within this system included the names, addresses, phone numbers, date of birth, email addresses, and encrypted credit card details of hotel guests.
This was the second major security breach Starwood has reported. The ability to be hacked for four years shows some extreme negligence in terms of Marriott’s security system and cybersecurity procedures. This has increasingly become more evident as Marriott has suffered another data breach this year affecting 5.2 million guests.
This data breach happened as two employees’ credentials were stolen and used to access guests’ information. It is imperative that companies’ hotel such as Marriott that provide services nationwide take cybersecurity seriously as well as internal security at all locations. I believe that it will be in Marriott’s best interest to put effort, time, and to invest in their security policies, protocols, and systems.
These security systems should be closely monitored by designated officials to assure the privacy and personal information of guests is not being infringed upon and misused, and to prevent instances like this from occurring again.
What you propose as an alternative solution to prevent this type of incident? And, what is your opinion on how the issue was resolved?
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